Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org or call us direct (626) 581-8811.
Yes. we have replacement shields available for the T-1, T-14, T-15, T-28, and the T-50. Many color choices are available such as clear, light smoke, dark smoke, and chrome. Check out our accessories section: View All Replacement Shields
Sometimes the Bluetooth will not connect properly and the battery needs to be reset. This could be caused by sitting on the shelf for long periods of time. Follow these instructions to reset the battery.
- First we will need to remove the cover from battery. This can be done by pulling on the handle of the cover to open it.
- Locate the reset button.
- Plug the charger into the battery. If this is not done then you will risk damaging the battery and the helmet.
- With the charger plugged in press the reset button and hold it down for 15 seconds.
- Verify the Bluetooth is receiving power when plugged in by seeing the red light and it stays on constantly. For a complete full charge it is best to leave the helmet plugged in for at least three hours.
- Unplug the helmet and hold down the button until the system turns on and the blue light starts blinking.
- If this does not correct the problem repeat these steps again.
- If the problem is still not fixed please contact our customer support at (626)581-8811.
Some sizes share the same helmet shells, allowing you to move up or down a size simply by swapping out the liner kit. You can also mix and match specific parts of the liner kit to get a snugger fit (e.g., M central padding, S cheek pads). For more information on what sizes your helmet can accommodate, please check its product page, and click the size guide above the “add to cart” button.
Here are some tips you can try:
- Place a measuring tape around the broadest part of your head. Typically, this will be just above the ears and about a half-inch above the eyebrows.
- Measure it twice to ensure accuracy.
- A helmet should fit snugly on your head. If it moves around, it's too large. If it gives you a headache after 15-30 minutes of wearing it, it's too small.
- Try wearing it at home for about 30 minutes. Ensure not to remove the tags or the shield's sticker cling during this process.
If you're in between sizes (e.g., Medium and Large), we suggest purchasing both and trying on both to determine which fits you best. Once you've chosen the best-fitting helmet out of the two, return the one that doesn't fit.
If your size is compatible with a liner kit of another size (e.g., you chose Medium, but you’re in between this size and Small), you can purchase the other size as a liner kit instead. For more information on what sizes your helmet can accommodate, please check its product page, and click the size guide above the “add to cart” button.
Yes, all TORC helmets are DOT approved.
While we cannot determine a definitive date when sold-out items in our store will be available for purchase again, you can click on the red "Notify When Available" tab on the right side of the product page to be notified via email as soon as it returns.
We neither have a showroom nor offer pickup/drop-off services, as our facility is closed to the public. If you want to try on any of our products before making a purchase, we recommend going to the nearest motorcycle dealership or store in your area.
If a particular dealer or store doesn't have the product and size you want, you can try contacting other dealers or stores nearby to confirm if they have it before making the trip.
To find one, please click here to find your nearest dealer.
If you want to cancel your order, please contact us. Please provide your order number and a brief reason for the cancellation.
Please note that cancellation is not guaranteed, as your order may have already shipped. However, rest assured that we will prioritize your request.
To view your order history, go to your account and click "Order History" in the top right corner.
We’re sorry to hear that. If the item you received differs from what you ordered, please contact us. Ensure you provide proof of purchase (order number or picture/scan/screenshot of the receipt) and pictures of what you received, including the bar codes on the box.
Our Customer Service Team will receive your attachments and reply within 1-2 business days.
Our Parts Department is happy to check if a part you're looking for is available for purchase. To start, please click here to submit a Parts Request. Please allow 1-2 business days for our Parts Department to respond.
NOTE: Parts for discontinued models (e.g., T-27/T-27B, T-10, T-12/TB-12, T-58/TB-58, etc.) are in minimal quantities. Availability is not a guarantee.
To start a return, please submit a Return Request by clicking here.
Once approved, a Return Authorization (RA) form will be emailed to you.
Please pack the item in a separate shipping box with sufficient packaging protection and include a copy of the RA form. We are not responsible for any damage incurred during shipment due to a lack of packaging protection, and we will also not accept any returns without an RA form.
We recommend using a carrier that supplies a tracking number. You can also ship your return through the United States Postal Service (USPS) or third-party shipping centers to help save on shipping costs.
Note that we reserve the right to deny any requests for a return if found to abuse the return policy.
You can return your items within 30 days of your purchase. Please confirm that the fitment on your product is correct before removing the tags and sticker cling. We only accept brand new, unwashed, unworn, unused items with attached tags and sticker clings untampered, all in their original packaging.
If you purchased a helmet that does not fit, changing its liner kit may help. For more details, please don't hesitate to contact us. While we do not cover the cost of any liner kit, we are more than happy to cover its shipping.
As we do not do size exchanges or store credit, all returns for fitment and other non-warranty returns are for a refund only. We also only accept returns from orders placed through this same store. We recommend contacting your dealer or retailer for return instructions if you bought your items from them.
While we do not ship outside the US, we have distributors in select countries and territories:
- Colombia: Smart Bikers
- Argentina: DF Helmets
- México: Motos León
- Europe: Custom Chrome
- Canada: Motovan
If we do not have a store in your country/territory, or they do not carry the product you want, you can try shipping your order to a US-based freight forwarder or any US-based address willing to receive and send your packages. Note that you are responsible for any additional taxes and fees. These rules also apply to warranty shipments.
Faster shipping is available by request only. To send a request, place your order as usual, then contact us with your order number and the date you want your order to arrive. If we are unavailable, please rest assured that your request will be prioritized on the next business day.
The following shipping rates are flat rates based on your order’s total:
- $6 on orders under $50
- $8 on orders between $50-90
- $12 on orders over $90
Orders typically ship within 1-2 business days from the date of purchase, and average shipping times are 2-5 business days.
We ship only within the Lower 48 States and do not ship to Alaska, Hawaii, Puerto Rico, and other US territories.
- Changing the pivots & shield for T-1 & T-1C helmets.
Unless otherwise stated, your products are covered by a 1-year warranty (90 days for electronics). If your product has an issue covered by the warranty, regardless of which store or dealer it was purchased at, we can have it sent in for repairs (or replacement if beyond repair).
Before you begin, we encourage you to visit the Tech Support section of this FAQ, as it may help solve your helmet issue without needing to return it.
If the issue persists, please fill out the Warranty Claim form here. A member of our Customer Service Team will get back to you within 1-2 business days with further instructions.