All warranty claims must be filed with the manufacturer not the dealer.
Before a warranty claim can be filed, a trouble shooting process must be completed prior to receiving a warranty claim number. Call Customer support at (626) 444-0107 to start this process.
After the trouble shooting process is complete, a warranty claim number will be issued. Claims must be submitted online at www.torchelmets.com in the “Contact Us” drop down menu of the website under “Warranty Claim”.
After receiving all documents, your claim will be processed in the order it was received.
A Return Authorization number will be issued along with a return label which will be sent to the email you provided.
Our warranty policy is to fix or replace within one year of purchase. Replacement helmets will be shipped once product has been received and inspected.
Holiday Hours: December 24th 9am - 12pm PST
December 25th CLOSED
Please fill out the following information including:
Helmet Model Name and Size
Write a detailed description describing the nature of your request.
Please upload a copy of the proof of purchase along with pictures of the helmet in regards to the warranty claim.
Also include a picture of the manufacture label inside the helmet.
An employee will follow through with your claim and you will be contacted shortly.